Who will clean my home or office?
Our carefully selected, vetted, and experienced staff usually work on their own or as a pair. We endeavour to ensure the same cleaner works for you each time. Of course none are allowed to eat, smoke or use none cleaning related appliances while in or around your home or office.
What days and hours can I have my home cleaned?
What days and hours can I have my office cleaned?
Who keeps the keys to my home or office and who has access to them?
What will it cost?
You also choose which package you require. We can use your cleaning products and equipment which will keep the cost down, and means we are using what you are used to. For a small extra charge our cleaners can bring their own products, just let us know when you are booking your clean.
Please contact us for prices re End of tenancy/spring cleans/one of cleans
How do I pay?
Is your work guaranteed?
Does your company carry insurance?
Yes, we are fully insured.
Do you bring all your own equipment and supplies?
This is totally your choice, we aim to suit everyone’s pockets and needs. We usually use your own equipment and supplies, this helps keep the cost down for you, however for a small extra charge the cleaners will bring there’s along if you so wish.
What about my pets?
We love pets. It would be ideal if you would introduce the cleaners to your pet(s) during the first visit. You could also show the cleaners where the treats are so when we return, we can offer them a treat before starting the clean.
What if something gets broken?
First of all, we are fully insured. If you have any items which are particularly delicate or irreplaceable, or of high sentimental value, please let us know at our initial meeting so we can discuss your requirements. As you’d expect, we treat your possessions with the utmost care. In the highly unlikely event that something is damaged or broken, the cleaner will discuss if your present/leave notification in writing for you and we will endeavour to contact you immediately.
If there is a problem, who can I call?
Our reputation depends on our exceptional standards which we take very seriously. However, in the unlikely event of any concern, please telephone us on 0161 498 0595 and we will do our utmost to resolve it immediately.
How do I arrange changes, special requests, or holiday postponements?
Please let us know as far in advance as possible. If we cannot gain access to your home or office, or if we have no or less than 24 hours’ notice, we may be obliged to charge the full price. For cancellations between 24 and 48 hours’ notice, we may charge up to half of the fee. The reason for this is we are unable to re-assign the cleaner on such short notice.
Do you need to visit our home/office?
Domestic cleans, in most cases after chatting with you over the phone, we can allocate a cleaner to you. There is no need to visit your home, unless you require it. There is no hard sell from us, we listen to what you need and match you up with the ideal cleaner.
Office cleans, due to this being a work place we will need to check that we feel safe putting our cleaners in your building, therefore we will need to visit, so you can show us around and what exactly needs cleaning, and to discuss safety in the work place.
What happens to my personal details?
We’re a registered Data Controller and all your information is kept strictly confidential.
Your information is kept strictly confidential.
Do I need to be at home during the cleaning services?
No, though you should feel comfortable being at home if you choose. We operate a strict security system for your keys and alarm codes so you can still relax when you’re out.
What should I do about my alarm system on home cleaning day?
When you are not at home, if you wish us to de-activate and re-active an alarm system please give us the code and any instructions during our phone consultation. We are more than happy to do this.
How will I recognise your staff?
All our cleaners will introduce themselves to you when they arrive, They do not wear uniforms, they wear comfortable clothing ready for cleaning.
Do you clean communal areas?
Yes, where we already clean one apartment in the building, we are happy to agree a schedule for cleaning of main doors, shared halls and stairs.
How can I give you feedback?
Our commitment to you is the cornerstone of our company. So we would be delighted to hear from you, by phone, or by email or letter,