Privacy Policy

Who we are

Our website address is: https://thediamondservice.com.

What personal data we collect and why we collect it

In order for us to provide a quotation or answer a general enquiry it makes sense we ask some basic information such as Name, email, phone number and postcode, we would also ask what type of property and what you would like doing, once we have that information we can clearly provide you with a cost based against your enquiry.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Our enquiry forms are held on our secure server which has European data centres and we only ask for the basic information in order to provide a quotation as previously mentioned above.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use google analytics to monitor the performance of the website in pages views, length of time on the page, were not interested in any data profiling of visitors.

Who we share your data with

If we can not facilitate the work for you within our in house team we will bring in our trusted vetted partner which is Cheshire Cleaning Experts to facilitate the work required.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have made an enquiry, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

The Diamond Service
Metropolitan House
Station Road
Cheadle Hulme

Additional information

How we protect your data

Any data supplied is maintained on our secure web server and secure computer devices which are password protected and well maintained.

What data breach procedures we have in place

we review on a regular basis for any possible data breaches and have a system in place to alert key people if needed